Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Sealed kit supplies that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, contact your bank or credit card company. 

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Message QEP.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a Message.

Shipping returns

To return your product, you should contact us Message QEP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Please reach out to our helpful customer service department via phone at 1-805-765-2110 we are available Monday-Friday 8:00AM-5:30PM PT or send a message on our contact page for any questions related to refunds and returns.