Customer Service

Welcome to the Customer Service FAQ page at QEP Kits. Here, you’ll find answers to commonly asked questions to help ensure a seamless shopping experience. If you have any further inquiries or require assistance, please feel free to contact us directly. Additionally, you can find more information on specific topics by following the links provided below:

You can reach our customer service team via our Message Form or by phone at 1-805-765-2110.

We’re available Monday-Friday 8:00AM-5:30PM PT  to assist you with any questions or concerns.

For detailed information about our shipping policies, including delivery times, tracking, and international shipping options, please visit our Shipping page.

Our goal is to ensure your satisfaction with every purchase. For details on our return and exchange policies, including eligibility criteria and procedures, please visit our Returns and Exchanges page.

Protecting your privacy is important to us. To learn more about how we collect, use, and protect your personal information, please review our Privacy Policy.

By using our website and services, you agree to abide by our Terms of Service. For more information about our terms and conditions, including disclaimers, limitations of liability, and user responsibilities, please visit our Terms of Service page.

If you need to modify or cancel your order, please contact us as soon as possible. While we begin processing orders immediately to ensure timely delivery, if your modification request is received before the order is shipped, we will do our best to accommodate it. However, once the order has been shipped, we regret that we are unable to make any changes. We apologize for any inconvenience this may cause and appreciate your understanding.

Once your order has been shipped, you will receive a confirmation via email with your tracking information. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Feel free to reach out to us for any further updates regarding your order.

Yes, we offer expedited shipping options for customers who require their orders to arrive faster. During checkout, you will have the opportunity to select your preferred shipping method, including expedited options for an additional fee.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment via PayPal for added convenience.

For any other questions or concerns not addressed here, please don’t hesitate to contact us. Our friendly and knowledgeable customer service team is here to assist you every step of the way.

Thank you for choosing QEP Kits. We appreciate your business and look forward to serving you.