At QEP Kits, we stand behind the quality and reliability of our emergency preparedness kits. We understand that when it comes to emergency situations, you need products you can trust. That’s why we offer the following guarantee:

Quality Guarantee: We guarantee that all our emergency preparedness kits are manufactured to the highest standards using premium components and Brands that stand behind there products. If you experience any defects in materials or workmanship within one year from the date of purchase, we will replace the defective item free of charge. Depending on which component of your kit has had the issue will determine what warranty is available.

Reliability Assurance: Our kits are designed to perform when you need them most. In the unlikely event that an item fails to function as intended during an emergency situation, we will replace it promptly.

Customer Satisfaction: Your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, simply contact us within 30 days of receipt, and we will work to resolve the issue to your satisfaction.

How to Claim: To claim a replacement under our guarantee, please contact our customer service team at 1-805-765-2110 or our message us page. Please have your proof of purchase ready to assist us in processing your claim efficiently.

QEP Kits is committed to providing you with the highest quality emergency preparedness gear and exceptional customer service. 

Thank you for choosing us to help you stay prepared for whatever challenges may come your way.